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#00000005}.insightsHeader{justify-content:space-between;align-items:flex-start;display:flex}.insightsTitleGroup{align-items:flex-start;gap:16px;display:flex}.insightsIcon{color:var(--mission-repondre);background:#34c7591a;border-radius:12px;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.insightsTitle{color:var(--text-primary);margin:0 0 4px;font-size:18px;font-weight:700}.insightsDate{color:var(--text-secondary);font-size:13px;font-weight:500}.moodBadge{text-transform:uppercase;border-radius:20px;padding:6px 12px;font-size:12px;font-weight:700}.mood-positive{color:#10b981;background:#10b9811a}.mood-neutre{color:var(--text-secondary);background:#6b72801a}.mood-mitigee{color:#f59e0b;background:#f59e0b1a}.insightsStats{background:var(--surface-color);border:1px solid var(--surface-border);border-radius:12px;gap:24px;padding:24px;display:flex}.statBox{flex-direction:column;flex:1;gap:4px;display:flex}.statValue{color:var(--text-primary);font-size:28px;font-weight:800}.statLabel{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;font-size:12px;font-weight:600}.insightsResume{color:var(--text-primary);border-left:3px solid var(--mission-repondre);padding-left:16px;font-size:16px;font-weight:500;line-height:1.6}.insightsGrid{grid-template-columns:1fr 1fr;gap:24px;display:grid}.insightBlock{background:var(--surface-color);border:1px solid var(--surface-border);border-radius:12px;padding:20px}.insightBlockTitle{color:var(--text-primary);align-items:center;gap:8px;margin:0 0 12px;font-size:14px;font-weight:700;display:flex}.insightBlock ul{color:var(--text-secondary);margin:0;padding:0 0 0 20px;font-size:13px;line-height:1.6}.insightBlock li{margin-bottom:8px}.insightBlock li:last-child{margin-bottom:0}.inboxLayout{gap:24px;height:600px;display:flex}.convList{border-radius:16px;flex-direction:column;width:380px;display:flex;overflow:hidden}.listHeader{border-bottom:1px solid var(--surface-border);gap:12px;padding:16px;display:flex}.searchBar{background:var(--surface-border);border-radius:10px;flex:1;align-items:center;gap:8px;padding:8px 12px;display:flex}.searchBar input{width:100%;color:var(--text-primary);background:0 0;border:none;outline:none;font-size:13px}.filterBtn{background:var(--surface-border);width:36px;color:var(--text-secondary);cursor:pointer;border:none;border-radius:10px;justify-content:center;align-items:center;display:flex}.listScroll{flex-direction:column;flex:1;gap:8px;padding:12px;display:flex;overflow-y:auto}.convItem{cursor:pointer;border:1px solid #0000;border-radius:12px;padding:16px;transition:all .2s}.activeConv{background:var(--surface-color);border:1px solid #2563ff33;box-shadow:0 4px 12px #00000008}.convItemHeader{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.avatar{background:linear-gradient(135deg, var(--surface-border), transparent);border:1px solid var(--surface-border);width:28px;height:28px;color:var(--text-secondary);border-radius:50%;justify-content:center;align-items:center;display:flex}.visiteurName{color:var(--text-primary);font-size:14px;font-weight:600}.time{color:var(--text-secondary);align-items:center;gap:4px;font-size:11px;display:flex}.previewText{color:var(--text-secondary);white-space:nowrap;text-overflow:ellipsis;margin:0 0 12px;font-size:13px;overflow:hidden}.tags{flex-wrap:wrap;gap:6px;display:flex}.tags span{border-radius:6px;align-items:center;gap:4px;padding:4px 8px;font-size:10px;font-weight:500;display:flex}.canalTag{background:var(--surface-border);color:var(--text-secondary)}.botTag{color:#2563ff;background:#2563ff1a}.humanTag{color:#7c3aed;background:#7c3aed1a}.leadTag{color:#10b981;background:#10b9811a}.chatArea{border-radius:16px;flex-direction:column;flex:1;display:flex;overflow:hidden}.chatHeader{border-bottom:1px solid var(--surface-border);justify-content:space-between;align-items:center;padding:16px 24px;display:flex}.toggleBtn{cursor:pointer;border:none;border-radius:8px;align-items:center;gap:8px;padding:8px 16px;font-size:13px;font-weight:600;display:flex}.botActive{color:#dc2626;background:#dc26261a}.botPaused{color:#059669;background:#0596691a}.chatAiReport{background:#7c3aed0d;border-bottom:1px solid #7c3aed1a;align-items:flex-start;gap:12px;padding:12px 24px;display:flex}.aiReportIcon{color:#7c3aed;margin-top:2px}.aiReportText{color:var(--text-primary);font-size:13px;line-height:1.5}.aiReportText strong{color:#7c3aed}.messagesScroll{flex-direction:column;flex:1;gap:16px;padding:24px;display:flex;overflow-y:auto}.messageWrapper{flex-direction:column;max-width:75%;display:flex}.msgUser{align-self:flex-end;align-items:flex-end}.msgAssistant{align-self:flex-start;align-items:flex-start}.messageBubble{border-radius:16px;padding:12px 16px;font-size:14px;line-height:1.5}.msgUser .messageBubble{color:#fff;background:#2563ff;border-bottom-right-radius:4px}.msgAssistant .messageBubble{background:var(--surface-color);border:1px solid var(--surface-border);color:var(--text-primary);border-bottom-left-radius:4px}.messageTime{color:var(--text-secondary);margin-top:4px;font-size:11px}.chatInput{border-top:1px solid var(--surface-border);gap:12px;padding:16px 24px;display:flex}.chatInput input{background:var(--surface-color);border:1px solid var(--surface-border);color:var(--text-primary);border-radius:12px;outline:none;flex:1;padding:12px 16px;font-size:14px}.sendBtn{color:#fff;cursor:pointer;background:#2563ff;border:none;border-radius:12px;padding:0 20px;font-weight:600}.emptyState{color:var(--text-secondary);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:16px;display:flex}@keyframes wavebar{0%,to{opacity:.5;transform:scaleY(.3)}50%{opacity:1;transform:scaleY(1)}}@keyframes cardfloat{0%,to{transform:translateY(0)}50%{transform:translateY(-8px)}}@media (max-width:768px){.nav-links{display:none!important}.nav-links::-webkit-scrollbar{display:none}.mobile-grid-1{grid-template-columns:1fr!important}.home-gloria-split{grid-template-columns:1fr!important;gap:20px!important}.home-gloria-text{text-align:center;padding:0 16px!important}.home-gloria-img{align-self:center!important;padding:0 16px!important}.safari-header-bar{padding:6px 10px!important}.safari-header-url{white-space:nowrap!important;text-overflow:ellipsis!important;margin:0 10px!important;padding:2px 8px!important;font-size:9px!important;overflow:hidden!important}.mobile-margin-sm{margin-top:20px!important}.section-pad-lg{padding:40px 20px 0!important}.section-pad-md{text-align:center!important;flex-direction:column!important;align-items:center!important;padding:32px 24px!important}.section-pad-md>div{min-width:100%!important}.vitrine-repondre-wrapper{transform-origin:top;margin-bottom:-35%!important;transform:scale(.65)!important}.planificateur-mobile{display:none!important}.logo-mobile-fix{height:60px!important;margin-top:-10px!important;margin-bottom:-10px!important}}@media screen{#gloria-brief-print-portal{display:none!important}}@media print{body>:not(#gloria-brief-print-portal){display:none!important}#gloria-brief-print-portal{color:#000!important;background:#fff!important;width:100%!important;margin:0!important;padding:0!important;display:block!important;position:static!important}#gloria-brief-print-portal [data-brief-print]{break-after:page;page-break-after:always;display:block!important}#gloria-brief-print-portal [data-brief-print]:last-child{break-after:auto!important;page-break-after:auto!important}#gloria-brief-print-portal:has(.brief-print-actif) [data-brief-print]:not(.brief-print-actif){display:none!important}#gloria-brief-print-portal .brief-print-actif{break-after:auto!important;page-break-after:auto!important}}@property --border-angle{syntax:"";inherits:false;initial-value:0deg}@keyframes rotate-border{to{--border-angle:360deg}}@keyframes pulse-border-glow{0%,to{box-shadow:0 0 16px rgba(var(--subject-rgb,59, 130, 246), .35), inset 0 0 12px rgba(var(--subject-rgb,59, 130, 246), .15)}50%{box-shadow:0 0 32px rgba(var(--subject-rgb,59, 130, 246), .7), inset 0 0 20px rgba(var(--subject-rgb,59, 130, 246), .3)}}@keyframes shimmer-sweep{0%{transform:translate(-100%)}to{transform:translate(200%)}}@keyframes operator-grid-drift{0%{background-position:0 0}to{background-position:48px 48px}}.operator-grid-bg{background-image:linear-gradient(90deg,#ffffff08 1px,#0000 1px),linear-gradient(#ffffff08 1px,#0000 1px);background-size:48px 48px;animation:80s linear infinite operator-grid-drift}.operator-scroll-clean{scrollbar-width:none;-ms-overflow-style:none}.operator-scroll-clean::-webkit-scrollbar{display:none}.operator-scroll-fade{-webkit-mask-image:linear-gradient(#000 calc(100% - 36px),#0000 100%);mask-image:linear-gradient(#000 calc(100% - 36px),#0000 100%)}@media (prefers-reduced-motion:reduce){.operator-grid-bg,.operator-conic-border{animation:none!important}}